Shipping policy
Order Cut-off Time
Order cut-off time is 17:00. Orders placed after this time will be processed the next business day.
Processing Times
Here's what to expect once your order is processed:
- Processing Time: 1 to 3 business days (Monday to Friday)
- Transit Time: 5 to 8 business days (Monday to Friday)
- Total Delivery Time: 6 to 11 business days
Order Tracking:
You can track your order here, adding your tracking number or order number.
Important Notes
Please note, these transit times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or weather-related incidents.
Also, please be aware that business days do not include weekends or public holidays.
Customer Service
Store name: Helen Paterson
Company name: Gold Folio Equity
Company Address: 2301, 23/F Bayfield bldg 99, Hennessy rd Wan Chai, Hong Kong
Warehouse Address: Central Park, Western Approach Distribution Park, Severn Beach, Bristol BS35 4GG, England
Company nr. : 78743529-000-09-25-5
Phone: xxxx
Email: info@helenpaterson.com
Monday to Friday | 09:00 to 17:00 (UK time)
Saturday & Sunday: closed
We aim to respond to your inquiries within 24 hours.